Back to Top

Terms of Use

1. ACCEPTANCE OF TERMS

These terms and conditions apply to customers located in the UK ("Customers") who access the coffeeisland.co.uk website ("Website"). The Website is operated by Coffee Island Import & Exports Ltd. (“Coffee Island” or “We” or “Us”), a corporation incorporated and registered in England and Wales, with company number 8822444, whose registered office / address is 1 Kings Avenue, London, N21 3NA, VAT 220 8126 47.

These Terms and Conditions are the terms and conditions on which Coffee Island sells goods to Customers on the Website.

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREΕ, DO NOT USE THE WEBSITE.

You should print a copy of these terms and conditions for future reference.

2. PURPOSE

The purpose of the Website is to provide a simple, convenient and cost-effective service to supply any of the products (the “Products”) detailed on our Website to you. The supply of Products to you is strictly not for commercial or business use or resale consumers.

3. WEBSITE AVAILABILITY

Our Website for UK customers offers an ordering and: a) pickup service from Coffee Island store in London (“Store”) or b) delivery service throughout all mainland UK and Northern Ireland addresses. If you live outside the aforementioned delivery areas, please see our Non-UK Costumers Terms of Use.

4. SIGN UP

If you are a new user, you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address.

5. ORDERS
  1. Once you have found the desired product, you can add it to your shopping basket without obligation by clicking the button [Add to basket]. You can view the content of the shopping cart at any time by clicking the button [Basket] in the top right corner of the page. You can remove products from the cart by clicking on the button [Delete] at any moment. In order to purchase the products in your shopping cart, click on the button [Checkout]. Clicking the button [Next] will lead to the ordering page. Review all your ordering information once more making sure all specifications fit your requirements.
  2. Once you have set up an account, you will be directed to the (shipping confirmation / delivery options) page where you may select the type of delivery.
  3. You will then proceed to the secure payment page where you may select the payment type and complete your order. Clicking the button [Purchase] will confirm your Order and complete the ordering process. This process can be aborted at any time by closing the browser window.
  4. When you place an order (“Order”) through our Website, an email thanking you for your Order and confirming your Order has been received (the "Confirmation Email") will be sent to you by Us. Once your Order has been accepted, this represents an agreement between you and Us. In case the product ordered is not available, because we have not been supplied with the product by our distributor without our personal negligence, we may withdraw from the contract. In this case, we will notify you immediately and suggest the delivery of a comparable product, if applicable. Should no similar product be available or should you not wish to receive a similar product, then you will be reimbursed for any payments already made. In case your Order quantities are greater than available units per item, one of us will contact you to assist with your Order.

By placing an Order through the Website, you warrant that you are legally capable of entering into binding contracts.

6. PRICE AND PAYMENT

The price of any Product will be listed on our Website. Prices are quoted in GB Pounds (£). Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email.

Unless otherwise indicated, prices stated on our Website are inclusive of any applicable Value Added Tax or other sales tax. The breakdown of any applicable VAT (Value Added Tax) at the prevailing rate in the UK will be charged where applicable. A breakdown of any VAT charged will be shown on the paper VAT invoice.

The prices for the Products exclude any delivery costs, which will be added to the total amount due. Our delivery charges are as set out in these Terms and will be confirmed in the Invoice issued to you.

It is always possible that, despite our best efforts, some of the Products or delivery costs may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the Products’ correct price or the delivery cost is less than our stated price, we will charge the lower amount when dispatching the Products to you. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products or send them to you at the incorrect (lower) price. If the Product’s correct price or the delivery cost is higher than the price stated in our Website or in these Terms, we will contact you as soon as possible to tell you about the error and we will give you the option of continuing to purchase the Products at the correct price or amending your delivery specification (where the mispricing relates to delivery charges), or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing. We will refund you the full amount paid by you as soon as is reasonable if you have already made a payment to us.

You may pay by Mastercard, VISA, VISA Debit, VISA Electron and Maestro. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Every pound (excluding delivery charge) equates to 1 Loyalty Flower. The point is to reach the maximum 60 points. By doing so, you will receive in the Confirmation Email a free £5.00 promotional voucher code to spend on the subsequent purchase made online. For our loyalty card program, please see here.

7. DELIVERY OF GOODS

Our deliveries are made by third party carriers. If you want to avoid any charges that would apply if we did deliver, you can collect your Order in the Store (Orion House, 5 Upper St Martin's Ln, London WC2H 9NY, UK). Please note we are currently unable to deliver to PO Boxes.

Free UK ground shipping offer valid on all orders with a subtotal of 50£ or more.

Please be aware that we will do everything to meet the specified delivery time, however the timing of your Order is determined by taking into account the number of orders and the circumstances being faced at that time and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected severe delay.

We reserve the right to make partial deliveries at our cost if not all ordered goods are in stock; in as far as this is reasonable for you. 

In case any Order is delivered with obvious damages incurred during transport, please claim these defects immediately with the delivery company and contact us at your earliest convenience via e-mail at customers@coffeeisland.co.uk.

Failure to file a complaint or notify us in a timely manner will not infringe on your statutory rights. However, it will help us validate our own claims toward the courier and/or transport insurance. 

8. RIGHT OF RECISSION

You have the right to return the purchased products without penalty and without the obligation to inform us for the reason you wish to return the products, within a fourteen (14) calendar day time period from the date of receipt of the products. In that case, you shall be charged only with the return costs of the products. You can cancel any item ordered online in accordance with the terms in this section apart from any items which deteriorate or expire rapidly, any items that are sealed for health protection or hygiene reasons if you have unsealed them and any items that have been inseparably mixed after delivery.

Returns are accepted with the sales invoice, only if the products you wish to return are in the same condition as when you received them.

You are obliged to notify us in written of your intention to return the products you purchased through via email with the subject “Recission Request” at the following e-mail address: customers@coffeeisland.co.uk referring the date/number of the proof of purchase within the aforementioned time period. Provided that you receive written approval for the return from Us, the address, where the returned products must be sent to, is Coffee Island Store, Orion House, 5 Upper St Martin's Ln, London WC2H 9NY, UK. If you rescind from the contract you will be refunded in full without further delay within 30 calendar days from the date when we are informed of your decision to rescind from the contract. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise) but We will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. Under no circumstances will you be charged extra costs for such a refund. We have the right to delay the refund until the goods have been returned to us, or until you provide proof that you have sent back the goods, whichever happens first. You are obliged to send back the goods or to deliver them to us, without unwarranted delay within 14 calendar days from the date of your declaration of withdrawal from the contract. We will deem that the deadline has been met if you send the goods back before the end of the period of 14 days. You will incur the cost of the return of the goods.

9. PRODUCT RETURNS

Product Returns due to delivery error

In all cases where other products are delivered, by type or quantity, you may return the products. The cost of returning the Order shall be paid by us with the exception of any further costs incurred by you as a result of your choice of an alternative delivery method instead of the cheapest standard delivery method offered by Us.

Returns of defective products damaged on arrival (DOA)

For the avoidance of any inconvenience of yours, it is recommended that upon delivery of your Order you carefully review the condition of the purchased Products and that their package is intact, in order to detect any visible defect (i.e. broken product, etc.). In the event you detect any defect, contact us immediately after delivery on the same or the next working day (from Monday to Friday) at the e-mail address: customers@coffeeisland.co.uk. You have the right to return the defective products to the Store within a seven (7) calendar day time period from the date of receipt. Returned products must be in their unused, original condition, as well as all product tags, which form the identity of the product. Otherwise, cannot be accepted as returned items.

As the products are received back, they are checked to ensure that they are defective. In that case, We will firstly offer to repair the defective item. If this is not possible, We will replace the product you’ve ordered, as long as the product is available. You will receive complete reimbursement if the goods can neither be repaired, nor replaced.

Note: When you are trying products, please make sure that they do not come in contact with anything that may mark or add scent to them. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to.

Returns of defective products

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

  1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:
  • a repair or replacement; or
  • a full refund.
  1. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
  2. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
  • keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Coffee Island depending on what is reasonable in the circumstances); or
  • return the defective item and claim a refund (but note this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back to Coffee Island including details where possible of:

  • Your Order Number
  • Product Code/Product Name
  • Details of the fault
  • Whether you would prefer a refund or a repair or replacement

Coffee Island advises that you send items back via registered post. The return address is:

Coffee Island Store, Orion House, 5 Upper St Martin's Ln, London WC2H 9NY, UK

Coffee Island will examine the returned items and notify you of your refund or repair or replacement via e-mail within a reasonable period of time. Please notice, that you have to prove an item was faulty when you bought it, if you ask for a repair or replacement after six (6) months.

Coffee Island will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Coffee Island confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Coffee Island will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Coffee Island will not refund any Next Day, Express or other premium component of delivery.

If you have a query about returning goods, please contact Us.

10. PRIVACY POLICY

Use of any personal information you provide to us during the account creation process or by using the Website is governed by our Privacy Policy. By participating to our Website you acknowledge and consent to us using your information in those limited circumstances and for the purposes described in our Privacy Policy. For more information, please see our Privacy Policy.

11. DATA SECURITY

We maintain strict security protocols, including physical, electronic and procedural safeguards, to protect Customer Information. These protocols include compliance with the requirements of the law to prevent any loss, misuse, unauthorized access, disclosure or destruction of your personal information. Although we strive to maintain data security, we do not guarantee or warrant its security.

12. OUR LIABILITY

To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Website. Nothing in these terms and conditions is intended to exclude our liability for:

  1. lideath or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
  4. defective products under the Consumer Protection Act 1987;
  5. any other matter for which it would be illegal for Us to exclude or attempt to exclude our liability.

We shall not be responsible for any delay or non-performance of our obligations under this agreement arising from any cause beyond our control including, without limitation, any force majeure events.

13. INTELLECTUAL PROPERTY

You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Website for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of us.

All copyright, trademarks and other intellectual property rights in this Website and its content (including without limitation the Website design, text, graphics, logos, icons, images and all software, databases and source code connected with the Website) are owned by or licensed to www.coffeeisland.co.uk or otherwise used by www.coffeeisland.co.uk as permitted by law. We are the sole and exclusive copyright owners of the Website and its content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world associated with the Website, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Website contains original works and has been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others.

Unless you have agreed otherwise in writing with us, nothing in the Terms gives you a right to use any of Coffee Island’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of www.coffeeisland.co.uk; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, color, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation.

To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Website will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Website infringe upon any copyright trademark, or other contractual, intellectual, or statutory rights.

14. LINKS FROM OUR WEBSITE

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Our Privacy Policy applies solely to the personal data collected on this Website and does not apply to third party websites you may access from here. We are not responsible for the privacy policies of third party websites and we advise customers to read the privacy policies of other websites before registering any personal data.

15. WAIVER

We shall not be responsible for any delay or non-performance of our obligations under this agreement arising from any cause beyond our control including, without limitation, any force majeure events.

16. AMENDMENTS TO THE TERMS

To the extent permitted by law, we may amend these Terms at any time by posting updated or revised Terms and Conditions at the Website. Please check frequently for any updates or revisions to these Terms. Unless otherwise indicated by us, any Amendments shall apply on the effective date of the Amendments. Your use of the Website after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

17. SEVERABILITY

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

18. YOUR RIGHTS AS A CONSUMER

Nothing in this Agreement will affect your legal rights as a consumer. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

19. HOW TO CONTACT US

If you need any information or if you have any complaints, please contact Us by e-mail at info@coffeeisland.co.uk

If you have any enquiries about your Order, please contact Us by e-mail at customers@coffeeisland.co.uk. 

20. APPLICABLE LAW

These Terms shall be governed in all respects by the laws of England and any disputes will be subject to the exclusive jurisdiction of the courts of England.